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Policies, terms, and customer protections.
These pages explain how Mayika Naturals handles orders, payments, delivery, returns, customer support, product use, and personal data for HappyHer.
Draft last updated: 29 May 2026
Overview
Who these policies apply to
These policies apply when you visit this website, create a Mayika account, place a HappyHer order, contact Mayika Naturals, or interact with the website experience.
TODO before public launch: Confirm the legal entity name, registered business address, GSTIN if applicable, official support contacts, grievance owner, serviceable areas, courier partners, refund window, cancellation window, shipping fees, data retention rules, vendor list, and final legal review owner.
These website policies are practical operating policies for customers. They should be reviewed by a qualified legal professional before public launch, especially after the business entity name, GST details, registered address, courier partners, and final payment credentials are confirmed.
Privacy Policy
How we collect and use personal data
Mayika Naturals collects only the personal data needed to operate the website, create and secure accounts, process orders, deliver products, provide support, prevent abuse, and improve the customer experience.
Data we collect
- Account data such as email address, password hash, email verification status, login session records, and security metadata.
- Checkout data such as name, email, phone number, shipping address, order notes, product quantity, cart details, and order status.
- Payment data such as Razorpay order identifiers, payment identifiers, signatures, status, amount, currency, and webhook event metadata. We do not store card numbers, UPI PINs, CVVs, or net-banking credentials.
- Support data such as messages, refund requests, delivery issues, attachments, and contact history.
- Website analytics, when enabled, may include page views, clicks, scroll depth, session duration, checkout funnel events, anonymous browser ID, device/browser information, and coarse technical diagnostics. Current production behavior must match the final approved analytics configuration.
Why we use it
- To create accounts, verify email addresses, authenticate users, and protect sessions.
- To prepare carts, confirm orders, collect payment, ship products, send transactional emails, and provide invoices.
- To detect fraud, enforce limits, debug errors, secure the platform, and comply with law.
- To understand website performance and checkout drop-offs without intentionally collecting sensitive personal details in analytics events.
Who we share it with
We may share necessary information with payment providers, email providers, courier/logistics partners, hosting/infrastructure vendors, analytics/security tooling, professional advisers, and authorities when legally required. Vendors receive only what they need for the relevant service.
TODO: Confirm the final vendor/service-provider list, production analytics decision, production email provider, hosting provider, data retention schedule, and deletion/correction request process before public launch.
Retention and rights
Order, invoice, payment, and tax records may be retained as required by law. OTPs and reset tokens are short-lived. Analytics data is retained only as long as useful for product improvement and security. You may request access, correction, deletion, withdrawal of consent where applicable, or grievance support by contacting us at mayikanaturals@gmail.com.
Terms & Conditions
Rules for using this website and buying HappyHer
By using this website or placing an order, you agree to these Terms & Conditions and the related policies linked on this page.
Eligibility and account security
You must provide accurate information and keep your account credentials secure. You are responsible for activity under your account unless caused by a platform security issue under Mayika Naturals' control. Guest checkout may be used without account registration.
Product information
We try to keep product descriptions, pricing, images, availability, and shipping information accurate. Minor variations in packaging, label appearance, color, or imagery may occur. HappyHer is an aroma ritual product, not a medicine.
Orders, pricing, and payment
Orders are subject to acceptance, product availability, payment authorization, fraud checks, and delivery serviceability. Prices are shown in Indian Rupees unless stated otherwise. Payment is processed through Razorpay or another approved payment partner; Mayika Naturals does not store card numbers, UPI PINs, CVVs, or net-banking credentials.
Customer conduct
You must not misuse the website, attempt unauthorized access, submit false information, interfere with payment or security flows, copy content without permission, or use the website for unlawful purposes.
Liability
To the maximum extent permitted by applicable law, Mayika Naturals is not liable for indirect, incidental, special, or consequential loss arising from website use, delayed delivery, third-party service issues, or product misuse. Nothing in these terms limits rights that cannot be excluded under applicable consumer law.
Governing law
TODO: A qualified legal professional must confirm the governing law, jurisdiction, dispute process, legal entity name, and limitation language before public launch.
Shipping & Delivery Policy
How delivery works
HappyHer currently supports delivery within India unless the checkout page states otherwise.
TODO: Confirm serviceable areas, courier partners, dispatch window, delivery estimate, tracking channels, shipping fees, and re-dispatch rules before public launch.
- Orders are usually processed within 2-4 business days after successful payment confirmation.
- Estimated delivery after dispatch is usually 3-7 business days, depending on courier serviceability and destination.
- Launch free shipping may apply when shown on the website. Any delivery charge will be shown before payment.
- Delivery timelines can be affected by holidays, weather, courier delays, address issues, local restrictions, or events outside our control.
- If an address or phone number is incorrect, delivery may fail or be delayed. Extra shipping charges may apply for re-dispatch.
Tracking details will be shared by email, SMS, WhatsApp, or the available contact method once the courier partner provides them.
Cancellation, Returns & Refunds
When orders can be cancelled, returned, or refunded
TODO: Confirm the cancellation window, return eligibility, damaged/wrong-product evidence requirements, refund timeline, refund fee rules, and refund approval workflow before public launch.
Cancellations
You may request cancellation within 12 hours of placing the order or before dispatch, whichever is earlier. Once dispatched, the order moves to the return/replacement process if eligible.
Returns and replacements
Because HappyHer is a personal-care aroma product, opened or used items are not returnable for hygiene and safety reasons unless the product is defective, damaged, or incorrect. Contact us within 48 hours of delivery with order details, clear photos, and unboxing evidence where possible.
Refunds
Approved refunds are usually processed to the original payment method. Bank/payment-provider timelines may take 5-10 business days after refund initiation. Shipping charges, if any, may be non-refundable unless the return is due to Mayika Naturals' error.
Non-eligible cases
- Opened, used, tampered, or damaged products not caused by transit or Mayika Naturals.
- Requests made after the stated reporting window without a reasonable cause.
- Incorrect address, failed delivery due to customer unavailability, or refused delivery without prior approval.
- Aroma preference differences, because individual scent experience varies from person to person.
Product Disclaimer
HappyHer is an aroma ritual product, not a medicine
- HappyHer is not intended to diagnose, treat, cure, or prevent any disease.
- Individual aroma experience varies. Testimonials describe personal experience and are not guaranteed results.
- Use externally as directed. Do not ingest. Avoid eyes, mucous membranes, wounds, irritated skin, and sensitive areas.
- Patch test before regular use. Stop using the product if irritation, discomfort, allergy, headache, nausea, or sensitivity occurs.
- Keep away from children and pets. If pregnant, nursing, under medical treatment, allergy-prone, or sensitive to essential oils/fragrance, consult a qualified professional before use.
- Do not use HappyHer as a substitute for medical advice, mental health care, prescribed treatment, or emergency support.
Contact & Grievance
How to reach Mayika Naturals
For order support, delivery questions, cancellation requests, privacy requests, returns, refunds, or grievances, contact Mayika Naturals using the details below.
TODO: Confirm the official support email, support phone, business location, support hours, grievance owner, and response timeline before public launch.
Please include your order number, payment reference if available, contact details, and a clear description of the issue. We aim to acknowledge customer grievances within 48 business hours and resolve them as quickly as reasonably possible.